How can we help?

Stax Pass has apps for iPhone and Mac, and an extension for Google Chrome and other Chromium browsers. Your vault syncs between them.

Create your account in the Stax Pass app on your iPhone or Mac. The Chrome extension signs in to an existing account; it cannot create one.

It is the one password that opens your vault. Use 12 to 128 characters. A few unrelated words make a strong password that is easy to remember. Stax Pass warns you if a password is easy to guess or has appeared in a known data breach.

Stax Pass emails come from info@stax-pass.com. Check your Junk or Spam folder, and if you find one there, mark it as not junk so the next one reaches your inbox. You can also tap Resend email on the screen that is waiting.

The first time you sign in on a new phone, computer, or browser, we email you a link and a six-digit code. Open the link on any device and approve, or type the code on the new device. This keeps someone who learns your password from opening your vault on their own device.

On a computer, choose Log in with phone, then scan the code it shows with the Stax Pass app on your iPhone and confirm with Face ID or your passcode. The computer opens your vault without you typing your password, which is useful on a computer you do not trust. Your iPhone must have Allow login from this phone turned on.

On the Log in screen, choose Forgot password? Use recovery phrase. Enter the recovery phrase you saved when you created your account, then choose a new account password.

If you can still open Stax Pass on any device, go to Security and choose Show recovery phrase, then save it somewhere safe. If you have lost both your account password and your recovery phrase, your vault cannot be opened. That is how zero-knowledge encryption works: we never have the keys, so we cannot reset it for you.

In the app, go to Security and choose Reset account password. From then on, use the new password to open Stax Pass on all your devices.

Your vault keys were changed on another device, for example after you rotated your encryption keys. Enter your account password once and the device moves to the new keys. Any changes it had not synced yet are kept.

Open the iPhone Settings app, go to General, then AutoFill & Passwords, and turn on Stax Pass. After that, Stax Pass offers your saved logins when you sign in to websites and apps.

Click a login field to see your saved logins for that site, and pick one to fill it. When you sign in with a new password, Stax Pass offers to save it or update the one you already have. On a sign-up form it can suggest a strong password and save it for you.

Yes. When a website asks to create or use a passkey, Stax Pass offers to keep it in your encrypted vault so it is ready on your other devices. In Chrome you can always choose Chrome's own passkey options instead.

No. Your vault is encrypted on your device before it syncs, and Stax Pass never receives your account password or your readable vault. That is also why support can never see your passwords or reset your vault.

On any signed-in device, go to Security, then Devices and sessions, and remove the lost device. It loses access to your account the next time it connects.

In the app, open Account and choose Delete account, or use the Delete Account page on this website. Deleting your account removes your vault from our servers.